West Tech Assemblage 2025

The West Tech Assemblage 2025 brought together local government leaders, community advocates, and tech experts to explore digital inclusion, equity, and accessibility. The event highlighted the critical importance of providing reliable internet access and digital literacy to all members of society, particularly vulnerable and underserved groups. Key moments from the day included powerful personal stories, discussions on community-driven solutions, and expert presentations on digital transformation.

Opening and Welcome

The event opened with an Acknowledgement of Country followed by Chief Scientist Peter Klinken‘s opening remarks. Attendees were also treated to a 10-year anniversary video celebrating the progress made in digital inclusion over the past decade. Mayor Mark Irwin of the City of Stirling then set the stage with a presentation on the city’s progressive approach to fostering inclusive communities.

Voices from the Community

A series of community voices presented moving and impactful stories. Joy Langley, a participant in the Switched on Seniors program, shared how learning digital skills helped her stay connected and manage day-to-day tasks. Other speakers, including Allan Connolly, Janete Cardoso Reos, and Georgie George, highlighted the struggles faced by marginalized groups—homeless individuals, migrants, and those with disabilities—in accessing digital tools and navigating the complex, often inaccessible, digital systems.

We were fortunate to hear powerful stories from individuals whose lives have been deeply impacted by digital inclusion efforts. These personal accounts were moving reminders of why digital access is so crucial in today’s world:

Joy Langley shared her inspiring journey of learning to use technology through the Switched On Seniors program. Initially unfamiliar with devices like an iPhone and iPad, Joy’s participation in the program helped her manage tasks like banking, reading books, and navigating digital tools. The social support and welcoming environment of the program also proved invaluable, especially when caring for a spouse with Parkinson’s disease.

Georgie, a 67-year-old speaker with a disability, shared her struggles with reading and navigating websites, highlighting the importance of clear, simple information and voice-activated features for people with disabilities. Georgie expressed the need for digital tools that are accessible and easy to use for those facing similar challenges.

Allan opened up about the financial struggles and mistakes that led him to homelessness after the loss of his wife. Allan spoke passionately about the need for digital access for the homeless, emphasising that digital tools are essential for staying connected to society, but often out of reach for those without stable housing. His call for inclusivity reminded us all that digital access should be a right, not a privilege.

Janete, a migrant with English as a second language, shared her frustrating experiences navigating Australia’s digital systems. Despite being educated and digitally literate, she faced barriers that made simple tasks, such as opening a bank account or passing a driving test, nearly impossible. Janete’s story shed light on how digital systems can be alienating for many, especially for those who are digitally excluded. She called for more support for these individuals and the importance of face-to-face services.

Local Government Panel: Building Digital-Ready Communities

This panel discussion moderated by Tina Ambrose (WADSIH) featured local government leaders Mayor Mark Irwin (City of Stirling), Deputy Mayor Jenny Archibald (City of Fremantle), Deputy Mayor Adrian Hill (City of Joondalup), and Mayor Terresa Lynes (City of Gosnells). The panel discussed the challenges and successes of building digital-ready communities through affordable internet access, partnerships with tech companies, and digital literacy programs. Their collective efforts to improve community connectivity and digital inclusion were central to the conversation, emphasizing the importance of partnerships between local governments, community organizations, and technology providers. The panel explored the pivotal role of local libraries in promoting digital literacy and providing support for those who may not be comfortable with technology. Libraries are seen as safe spaces where people can access the help they need to navigate the digital world, especially those without devices or internet access. The importance of in-person support was emphasised, with a focus on balancing the growing digital shift with the need for real-world connections. Local government initiatives are working hard to ensure that no one is left behind in our digital future.

Spotlight Presentations

The event featured several spotlight presentations covering a range of key topics:

Josh Morley explored the ethical use of AI to create an inclusive digital world.

CyberWest and the City of Joondalup presented on cybersecurity and scams.

Kristy Arnott, City of Swan Coordinator of Community Development highlighted the role of Access & Inclusion Plans in ensuring equitable access for all.

Alison Murray discussed how international communities are addressing digital inclusion, with examples from Chile and India.

Sheena Edwards shared insights from the Switched on Seniors initiative, stressing the need for empathy and personalized teaching for older adults.

Leveraging AI Thoughtfully and Ethically to Create a More Inclusive Digital World

Josh Morley provided an insightful presentation on the responsible use of AI and how it can be leveraged to create a more inclusive digital world, focusing on ethical implications and opportunities to enhance digital inclusion.

Scams & Scones

CyberWest and the City of Joondalup presented on cybersecurity, sharing critical information about scams, their impact, and how individuals can protect themselves in the digital landscape.

City of Swan’s Access and Inclusion Plan (2023-2027)

The Coordinator for Community Development from the City of Swan shared insights into the city’s Access and Inclusion Plan, which is focused on creating universal access and inclusive spaces for vulnerable community members. This holistic approach goes beyond disability access, encompassing initiatives for seniors, people with disabilities, culturally diverse populations, and youth. The City of Swan aims to continue leading the way in digital literacy, advocating for inclusive programs to ensure everyone can fully participate in both physical and digital spaces.

How International Communities Are Making Technology Accessible for Everyone

Alison Murray from illuminance Solutions shared her insights into global initiatives for digital inclusion, such as Chile’s programs for seniors and India’s broadband efforts. Alison highlighted how digital literacy can empower vulnerable groups worldwide, providing access to opportunities and resources that can transform lives.

Regional and Remote Panel: Resilience & Connectivity in Regional Areas

This panel discussion featuring Anthony Vuleta (City of Kalamunda), Connor Davies (Shire of Esperance), and James Wyatt delved into the challenges faced by regional areas in terms of digital infrastructure. The conversation explored issues like limited connectivity and the importance of reliable internet in supporting critical services, especially during emergencies. The panel stressed the need for better management of public Wi-Fi services and more equitable access to faster broadband, particularly in underserved rural areas.

First Nations Digital Inclusion

We were also honoured to hear from Dot West, co-chair of the First Nations Digital Inclusion Advisory Group, who shared updates on the group’s progress and plans. Established in 2023, the group aims to ensure equal digital inclusion for First Nations Australians by 2026. Dot highlighted the group’s focus on improving access, affordability, and digital skills for First Nations communities, especially in remote areas where digital exclusion remains a significant issue.
The group’s First Nations Digital Inclusion Roadmap, launched in December 2023, emphasizes the importance of place-based approaches, centering First Nations consumers, and encouraging innovation in the digital sector. Dot called for ongoing collaboration between government, industry, and community to drive digital access and support First Nations media. The advisory group is committed to continuing its efforts into 2025, advocating for increased First Nations representation in decision-making and for investment in community Wi-Fi, digital mentors, and media support.

How 10 Minutes on the West Tech Assemblage Stage Took Me Out of Retirement!

We were thrilled to hear from Sheena Edwards of Switched on Seniors, who shared their experience working with the Switched on Seniors initiative, a digital inclusion program aimed at helping older adults learn how to use mobile devices. Sheena highlighted the unique challenges faced by seniors, especially those with no prior computer experience, or those grieving the loss of a partner who previously handled technology.
The program focuses on one-on-one support to guide individuals through technology, offering an empathetic, slow, and systematic teaching model that has successfully empowered seniors for over 12 years. Sheena also critiqued broader government programs that often assume seniors already possess basic digital skills—an assumption that doesn’t hold for many in this age group. Sheena emphasized the importance of understanding the unique needs of older adults, particularly when it comes to affordable internet options, and stressed the need for collaboration and user-centered design in technology solutions.

Digital Equity – A Conversation with Ian Duncan of WALGA

We were privileged to hear from Ian Duncan, representing the Western Local Government Association (WALGA), who shared critical insights into the advocacy efforts to promote digital equity across Western Australia. Ian spoke about two key issues:

1. Access to telecommunications – Ian emphasized the need for affordable and reliable telecommunications across all of Western Australia, especially in rural and remote areas where mobile coverage is often sparse. This lack of coverage creates barriers to safety, connectivity, and economic participation, making it vital for telecommunications companies to step up and address these gaps. Ian stressed the importance of improving resilience and infrastructure, especially in the face of natural disasters like bushfires.

2. Fostering connected, inclusive communities – Ian also highlighted the growing role of libraries and community centers in fostering connected communities. With the increasing demand for digital services, Ian called for more funding and support for public libraries, which now offer much more than just books—they are hubs for digital services. The WALGA is advocating for renewed investment to ensure libraries can meet the evolving needs of their communities, particularly in rural areas.

Ian encouraged the audience to share their case studies to support these advocacy efforts and help drive change toward more inclusive and equitable digital access across the state.

Homelessness & Digital Access: Taking Shelter for Digital Inclusion

A joint presentation by Matt Moncrieff and Roberta O’Connor explored the powerful collaboration between Moncrieff Technology and St Vincent de Paul Society, that is driving innovative efforts to use technology and digital literacy training in youth shelters and accommodation facilities for individuals experiencing homelessness. This collaboration is providing technology access, digital skills training, and empowerment, offering vulnerable groups a crucial chance to reconnect with society and gain opportunities for education, employment, and housing.
Matt spoke about the importance of grassroots involvement, and their commitment to providing technology to youth shelters, which enables young people to access job applications, online resources, and support services. This work is crucial for helping those disconnected from society re-enter with the right tools to succeed.

Relive the Event!

We’re excited to share the event photo album with you! Relive the day’s inspiring conversations and moments: Photo Album

Stay Connected & Keep the Conversation Going
We encourage you to share your experiences on social media and continue the conversation about digital inclusion. Tag us @westtechassemblage on Facebook and LinkedIn to help inspire others to take action and ensure that no one is left behind in today’s digital world.

Thank you once again for your participation. We look forward to seeing you at future events as we continue to work together for a more inclusive, connected, and digitally empowered world.

WTA 2025 is supported by:

Host Partner

Local Government Partners

Platinum Partners

Gold Partners

Silver Partners

Supporters

Photography by Gabriel Oliveira | Videography by Jeremy Mullally